New Paradigm Design Pty Ltd respects your privacy and is committed to handling your personal information responsibly. This policy explains what information we collect, how we use it, and your rights regarding that information.

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Information We Collect

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We may collect personal information from you, including:

• Name, phone number, and email address

• Project details you provide (e.g. property address, project type, timeframe, and any plans or documents you share with us)

• Information submitted through our website, contact forms, or social media enquiry forms (including Facebook and Instagram lead forms)

• Correspondence between you and us, including emails, phone calls, and meeting notes

• Information relayed to us by other third-party consultants as required for your project to gain approvals, e.g. certifiers, council, engineers, surveyors, etc.​

 

How We Use Your Information

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We use your personal information to:

• Respond to your enquiry and provide quotes or consultations

• Deliver our building design and drafting services, including managing your project through to completion

• Communicate with you about your project, including scheduling, updates, and invoicing

• Maintain business records as required by law

 

How We Store and Manage Your Information

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Your information may be stored and processed using business tools we rely on to run our practice, including client management software, cloud storage, and accounting systems. These tools are used solely to help us deliver our services to you efficiently.

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Sharing Your Information

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We do not sell or provide your personal information to third parties for marketing purposes.

We may share relevant project information with external consultants directly engaged on your project — such as surveyors, civil engineers, landscape architects, or certifiers — where necessary to deliver your design and documentation. We may also disclose information where required by law, such as to local council or regulatory authorities as part of a development application.

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Data Security

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We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

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Your Rights

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You can ask us what personal information we hold about you, request corrections, or ask us to delete information we no longer need to retain. To do so, contact us at team@newparadigmdesign.com

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Changes to This Policy

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We may update this policy from time to time. The most current version will always be available on our website.

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Contact Us

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If you have any questions about this policy or how your information is handled, please contact:

team@newparadigmdesign.com